Please take a look at our FAQs to see if your question has an answer. If you still need some help we will be happy to assist you. Contact us below and we will get back to you as soon as possible.

Frequently Asked Questions

Notation Central is a part of NYC Music Services, a music preparation service in New York. NYC Music Services began in 2007 with a mission to provide the industry’s best music service to professional clients. When you shop on Notation Central, you can be confident you are dealing with one of the industry’s most respected businesses.

Sales of all products are final and non-refundable unless otherwise stated on the individual product page. The nature of many products is such that there is no way to disable them or prevent their use after they are purchased.

You are bound by the license terms of the product(s) you purchase. For further information, please consult the Terms of Service.

It is not necessary to create an account at Notation Central. You can check out as a guest. However, creating an account allows you to view your past orders, retrieve digital products for download, and save your account details for easier purchase. When you make a purchase on Notation Central, we store the record of your order to make it easier for you to retrieve files later and create an account in the future if you wish.

We accept VISA, Mastercard, American Express, Discover, and PayPal.

If you have ordered a digital product sold by Notation Central and certain vendors, it will be available to download immediately upon checkout, from the same page that you placed the order. You will also receive an email with the record of the order and the download link.

Certain products sold by other vendors may require you to visit the vendor’s site to obtain the purchase (usually by entering a unique code or serial number provided upon checkout) and for product support.

Delivery of physical products depend on stock and transit times. For “Saver” shipping, expect to receive your order between 9 and 16 business days after purchase. For “Standard” shipping, expect to receive your order between 5 and 9 business days after purchase. For “Priority” shipping, expect to receive your order between 2 and 5 days after purchase. You will receive one or more emails with the status of your order.

Shipping times are estimates, and are not guaranteed. Occasionally, we are able to upgrade your shipment to a higher level of service at no additional charge, but this is not guaranteed.

Please allow up to 10 minutes for emails to be delivered. Please also check any spam or junk filters or folders, as often these types of emails can be routed accordingly. If you still don’t see anything, please contact us.

Unless the vendor has set a restriction on the number of times a file can be downloaded, you will be able to retrieve your files by clicking Retrieve Files on the top menu and entering your email address. You’ll receive a link with the download links. If you have created an account, you may optionally log into your account to retrieve your files.

Unless the vendor has stated otherwise, PDF files purchased here are licensed to the purchaser only, and may not be copied or distributed, except for the licensed user’s own personal use. PDF files are stamped with a unique identifying mark on each page indicating the purchaser’s name and email address.

Products on Notation Central are sold both by Notation Central and by other vendors. That’s why Notation Central is the one-stop shop for music notation technology. Certain products may require to you contact a vendor to complete the process of obtaining a product and/or for support.

We strive to use commercially acceptable means to protect your personal information. Please consult our Privacy Policy for further details.

Please log into your account, and, in the Orders area, you can download an invoice.

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